Chartered Operational Excellence Manager (COEM)®
Lead Enterprise Transformation. Govern Performance. Sustain Operational Excellence.
Develop the advanced strategic, managerial, analytical, technological, and leadership capabilities required to direct enterprise-wide operational excellence, govern complex improvement portfolios, and deliver measurable organizational value.
Awarded by the Global Institute for Leadership, Human Resources and Project Excellence (AGILE-HRP)®
THE QUALIFICATION
Become A Chartered Operational Excellence Manager
Organizations do not achieve operational excellence through isolated projects, short-term cost reductions, or the uncoordinated use of improvement tools. Sustainable excellence requires capable managers who can align operations with strategy, govern end-to-end processes, prioritize improvement investments, develop organizational capabilities, and sustain measurable results.
The Chartered Operational Excellence Manager (COEM)® is an advanced professional certification designed for experienced professionals who lead operational-excellence programs, enterprise transformation, business process governance, quality improvement, digital operations, and organizational performance.
The program prepares participants to move beyond the application of individual Lean or Six Sigma tools and develop integrated management systems covering:
- Operational-excellence strategy;
- Enterprise operating-model design;
- Process architecture and governance;
- Lean enterprise management;
- Advanced Six Sigma and DMAIC governance;
- Operational analytics;
- Performance-management systems;
- Improvement-portfolio governance;
- Financial and benefits-realization management;
- Quality, risk, resilience, and sustainability;
- Digital operations and intelligent automation;
- Artificial-intelligence governance;
- Executive stakeholder engagement;
- Organizational capability development; and
- Sustainable enterprise transformation.
PROGRAM STRUCTURE
Program At A Glance
| Program Feature | Details |
|---|---|
| Certification | Chartered Operational Excellence Manager (COEM)® |
| Certification Body | Global Institute for Leadership, Human Resources and Project Excellence (AGILE-HRP)® |
| Credential Level | Advanced Professional and Management Certification |
| Number of Modules | 8 |
| Recommended Learning Duration | 80–100 Hours |
| Assessment Methods | Advanced Certification Examination or Applied Management Capstone Project |
| Examination Format | 100 Multiple-Choice and Scenario-Based Questions |
| Examination Duration | 90 Minutes |
| Passing Score | 70% |
| Delivery Formats | Self-Paced, Virtual Instructor-Led, In-Person, and Corporate Training |
| Credential Validity | Three Years |
| Recommended CPD | 30 Hours per Certification Cycle |
| Professional Focus | Management, Governance, Transformation, and Enterprise Performance |
| Industry Application | Cross-Industry and Globally Relevant |
THE NEXT LEVEL
From Process Improvement To Enterprise Leadership
The COEM® certification represents an advanced progression from applying operational-improvement methods to leading enterprise-wide operational excellence.
Operational-excellence professionals typically analyze processes, identify performance gaps, apply improvement tools, and lead individual projects. Operational-excellence managers must go further by coordinating strategy, governance, people, processes, technology, investment, and organizational change across departments and business units.
COEM® prepares managers to:
- Translate Strategy into Operational Priorities — Convert organizational goals into measurable operational objectives, performance targets, and improvement initiatives.
- Evaluate Enterprise Operating Models — Assess whether organizational structures, processes, workforce capabilities, technology, governance, and decision rights support strategic priorities.
- Establish Process Ownership and Accountability — Assign responsibility for end-to-end process performance and clarify ownership, authority, controls, and escalation requirements.
- Select and Prioritize Improvement Investments — Evaluate proposed initiatives according to strategic value, customer impact, cost, risk, feasibility, urgency, and expected return.
- Govern Cross-Functional Initiatives — Coordinate multiple improvement programs that extend across departments, business units, regions, suppliers, and technology platforms.
- Allocate Resources Across Competing Priorities — Direct funding, people, time, technology, and leadership attention toward the initiatives expected to deliver the greatest organizational value.
- Validate Financial and Nonfinancial Benefits — Establish reliable baselines, define benefit owners, evaluate returns, and confirm whether projected operational, customer, workforce, risk, and financial outcomes have been achieved.
- Develop Executive Dashboards and Review Systems — Establish KPIs, KRIs, KCIs, scorecards, reporting structures, management reviews, and escalation mechanisms.
- Integrate Quality, Risk, Compliance, and Resilience — Ensure that improvement decisions strengthen efficiency without weakening quality, controls, continuity, safety, compliance, or stakeholder protection.
- Direct Digital Transformation and Automation — Evaluate and govern process mining, workflow automation, robotic process automation, analytics, and AI-enabled operations.
- Build Organizational Improvement Capabilities — Develop process owners, project sponsors, improvement teams, managers, and employees who can apply operational-excellence principles effectively.
- Lead Stakeholder Engagement and Manage Resistance — Build executive sponsorship, communicate the case for change, address stakeholder concerns, develop workforce readiness, and reinforce adoption.
- Institutionalize Continuous Improvement — Embed standardization, performance monitoring, accountability, knowledge sharing, learning, and continuous improvement into everyday management.
COEM® develops the strategic judgment, managerial discipline, analytical capability, digital awareness, and leadership competence required to perform these responsibilities effectively and sustain operational excellence across the enterprise.
Practice questions and knowledge-check activities designed to reinforce key concepts, evaluate participant understanding, identify areas requiring further study, and support preparation for the COEP® certification examination.
COEM® Virtual/Online Instructor-led 5-day Training
- Time
- Fees
- Address
- Global Institute for Leadership, Human Resources, and Project Excellence® (AGILE-HRP)®
- Texas address
- 6820 S Stemmons Fwy Ste 115 Corinth, TX 76210
- +1 (469)290-2157
- [email protected]
Gleb Mikulich –AGILE-HRP® Executive Trainer | Supply Chain Strategist | Digital Transformation Leader
- Industry-leading experience in Global Supply Chain Operations Gleb has collaborated with top-tier industry leaders such as Accenture, Procter & Gamble, Pfizer, CNH, and Mediterranean Shipping Company, delivering measurable results in supply chain integration, procurement modernization, and performance optimization.
- Certified Supply Chain & Project Management Expert Gleb holds industry-recognized credentials, including: o SCPro Certified (Council of Supply Chain Management Professionals) o Additional certifications in Lean Six Sigma Green Belt, PMP, and PMI-ACP, showcasing his multidisciplinary expertise in process improvement, agile project leadership, and operational efficiency.
- Advanced Academic Credentials in Strategy & Digital Technologies Gleb earned an MBA from IE Business School, with a concentration in strategy, operations, and digital technologies, and pursued advanced supply chain management training through MITx, equipping him with cutting-edge insights into global logistics, data-driven decision-making, and tech-enabled supply chains.
- Recognized Leader & Emerging Talent in the Field Gleb is the recipient of the Young Professionals Emerging Leader Award from the Council of Supply Chain Management Professionals (CSCMP), and a lifetime member of Beta Gamma Sigma, a recognition of academic excellence and leadership in business education.
- Time
- Fees
- Address
- Global Institute for Leadership, Human Resources, and Project Excellence® (AGILE-HRP)®
- Texas address
- 6820 S Stemmons Fwy Ste 115 Corinth, TX 76210
- +1 (469)290-2157
- [email protected]
Dr. Jason Matyus – Advisory Board Executive Director, Training, Course Development, and Examination
Dr. Matyus is the Advisory Board Director for Course Development, Training, and Examination. Dr. Jason Matyus’s career spans many disciplines. Dr. Matyus started as a public school teacher. After leaving teaching he worked for 20 years as a business professional working for two Fortune 500 Companies. Within those 20 years, he had varying roles that touched Project Management, logistics and Supply Chain, Procurement, Corporate Trainer, and Leadership. After receiving his MBA in Leadership and Doctorate in Business Management, he spent the last 5 years in higher education. In addition to his work in business, he is also on the Board of Directors for Cornerstone Care and the Carmichaels Area School District Board of Education and currently serves on the Farmville Urban Development Board.
- Time
- Fees
- Address
- Global Institute for Leadership, Human Resources, and Project Excellence® (AGILE-HRP)®
- Texas address
- 6820 S Stemmons Fwy Ste 115 Corinth, TX 76210
- +1 (469)290-2157
- [email protected]
Séverine Boulard –AGILE-HRP® Executive Trainer.
Séverine Boulard is an international HR consultant, trainer, and founder of HR Graff Consulting GmbH, Switzerland. With over 20 years of experience in global HR leadership roles across banking, finance, consulting, fintech, and high-growth international environments, she specializes in HR transformation, compliance, talent strategy, leadership development, and organizational effectiveness. She has led HR functions across multiple jurisdictions and is recognised for combining strategic expertise with practical, business-focused execution. Séverine delivers engaging training programs designed to translate complex HR topics into real-world leadership capability. She holds a European Master’s Degree in Human Resources Management and completed executive studies in HR Transformation through Cornell University. She trains in English, French, German, and Russian.