Exam Policies & Procedures
Clear Requirements. Responsible Participation. Fair Assessment.
Understand candidate responsibilities and the examination requirements that protect professional certification.
Overview
AGILE-HRP® examination policies establish expectations for candidate participation and support the integrity of professional certification.
Candidates should understand the requirements that apply before registering, scheduling, or beginning an assessment. Review the policy information for your designation together with the instructions provided for your examination.
AGILE-HRP®’s published policy addresses eligibility, identification, conduct, examination security, scheduling changes, retakes, accommodations, results, and appeals.
Before Your Examination
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Eligibility and Supporting Information
Review the academic, professional, experience, or prior-credential requirements associated with your designation.
Provide complete and accurate information. Where supporting documents are requested, ensure that they are legible, relevant, and consistent with your application.
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Registration and Identification
Register using your correct personal details and an email address you can access.
The published registration policy requires a valid government-issued photo ID and a matching application name. Resolve discrepancies before your examination appointment.
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Appointment Confirmation
Review your confirmation carefully, including:
- Certification and assessment selected.
- Examination date and time zone.
- Delivery method.
- Access or location instructions.
- Check-in requirements.
- Candidate support contact information.
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Technical Preparation
For an online examination, follow the instructions issued for the testing platform. Confirm the required device, browser or software, internet connection, and any applicable camera, microphone, or system-check requirements.
Use the requirements provided for your actual appointment rather than assuming that all platforms operate in the same way.
Examination Environment and Permitted Resources
Prepare an environment that allows you to complete the assessment without unauthorized assistance or disruption.
Review the rules governing:
- Reference materials and notes.
- Electronic devices.
- Calculators or other tools.
- Communication with other people.
- Breaks and leaving the testing area.
- Use of additional screens or applications.
- AI tools and external assistance.
An examination should be treated as open-book only where the applicable instructions explicitly permit reference materials.
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Candidate Conduct
Candidates are expected to act honestly and follow examination instructions.
Prohibited conduct includes:
- Impersonation or allowing another person to complete an assessment.
- Obtaining or providing unauthorized assistance.
- Sharing confidential examination content.
- Recording or reproducing examination questions.
- Using prohibited tools or materials.
- Interfering with examination security.
- Providing false application or examination information.
Suspected irregularities are handled through the applicable examination and certification procedures.
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Examination Supervision and Security
Follow the supervision and monitoring arrangements specified for your assessment.
Comply with identity checks, testing-area requirements, and instructions issued by authorized examination personnel or the assessment platform.
Protect the confidentiality of examination content during and after the assessment.
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Accessibility and Accommodations
Candidates requiring an accommodation should contact AGILE-HRP® before scheduling or attending the examination.
Explain the requested support and follow the applicable documentation and review process. Allow time for the request to be considered and for approved arrangements to be confirmed.
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Scheduling Changes, Cancellations, and Absence
Review the conditions governing your appointment before requesting a change.
The applicable instructions should identify:
- Required notice.
- Request procedure.
- Potential fees.
- Consequences of late cancellation or absence.
- Arrangements for exceptional circumstances.
Retain confirmation of any approved change.
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Technical Problems and Examination Interruptions
If a problem occurs:
- Follow the platform’s support or incident-reporting instructions.
- Notify the appropriate examination contact promptly.
- Record the time and a clear description of the issue.
- Retain relevant error messages or reference numbers where permitted.
- Follow the instructions provided for resuming or concluding the assessment.
Report the incident without reproducing confidential examination content.
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Results and Certification Decisions
Review the result notification and any instructions accompanying it.
Where additional review or documentation is required, follow the stated procedure. Certification is confirmed through the applicable certification decision and credential issuance process.
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Retakes
Before arranging another attempt, confirm the rules governing your designation and registration option.
Review the permitted attempts, waiting period, retake window, fees, and reapplication conditions in the applicable policy.
Use the period between attempts to identify development needs and strengthen preparation.
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Appeals and Complaints
Use the relevant procedure when raising a concern:
- Appeal: A request to review an eligible decision.
- Complaint: A concern about service, conduct, or an examination-related experience.
Submit a clear account, relevant supporting information, and the outcome requested within the applicable deadline.
Know the Requirements Before You Begin
Review your examination instructions early and seek clarification before assessment day.